What is the difference between online banking and bill pay? 
 
Online banking allows you to view transactions on your account—checks, debit card transactions, ATM withdrawals and electronic debits, as well as deposits. You can also transfer money between the accounts you have listed. Bill pay allows you to send payments to people or companies anywhere. You can use bill pay to pay your doctor, your car note, and your phone bill—anything for which you would normally mail a check. 
 
Can I pay my Kaplan State Bank loans? 
 
Of course. If you have both a checking account and a loan here, you can transfer money from your checking account to your loan to make your regular payment or pay extra. 
 
Can I process all of my bills once a month and list the different dates I would like for you to pay that bill? 
 
Yes. Bill payments are saved in a list after they have been entered into the system. This makes it easy to check the bill you want to pay, enter the date you want it paid, and enter the amount. You can also set up your bills to pay automatically on the same day each month. 
 
What do I do if I have forgotten my password or ID? 
 
Call or email us, and we can get your ID and password reset over the phone or resent to your email address. 
 
Why do I have to change my password? Will I be notified when I must change my password? 
 
As a security feature to keep your important account information safe, we require that you change your password every ninety (90) days. This helps keep your bank account protected from unauthorized access. You will be notified that you must change your password when you log in and taken directly to the change password screen. When you change your password you will be reminded that passwords must contain both letters and numbers and be at least six characters long. 
 


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